Our Client Bills of Rights
As a client of Mission Point Planning Group, you have the right to:
✔ Ongoing monitoring and regular in-person reviews of your financial plans, accounts, investments, insurance policies, and applicable legal and tax documents.
✔ Have complicated financial concepts explained in plain English.
✔ Have your calls and emails returned within one business day (or sooner if the matter is time sensitive).
✔ Have any error acknowledged and corrected without delay.
✔ Receive accurate and timely statements of your account, including details related to every transaction.
✔ Never receive a recommendation that has not been thoroughly investigated in advance.
✔ Be treated with the utmost respect and integrity at all times.
✔ Receive honest advice and feedback even if it’s hard to hear.
✔ More than just a business relationship; a genuine personal relationship that takes your circumstances, values and goals into consideration at all times.
✔ Trust that your financial adviser is knowledgeable, registered, and up-to-speed with important developments that have the potential to impact you.
✔ Be fully informed about all strategic decisions regarding your accounts before any change is made.
✔ Have your privacy carefully guarded, and to never have your personal information shared with someone who is not entitled to it.
As a client of Mission Point Planning Group, your responsibilities are:
✔ Ask any questions you have about recommendations we make.
✔ Ensure you understand and are comfortable with all strategies, investments, risks, costs and fees associated with your accounts.
✔ Immediately notify us of any changes in your financial situation, and of major life-events such as divorce, loss of a loved one, loss of a job, or other significant occurrence.
✔ Be honest with your adviser about any accounts or investments you have with another firm, or that you personally manage.
✔ Read all sales literature and prospectuses provided to you.
✔ Keep yourself informed about important financial issues and discuss these with your adviser.
✔ Let us know if we fail to meet your expectations in any way, or if you don’t understand or agree with any actions we take.
✔ Fully disclose accurate information about your financial status and investment objectives, including goals, risk tolerance and other pertinent details.
