Our Client Bills of Rights

As a client of Mission Point Planning Group, you have the right to:

✔ Ongoing monitoring and regular in-person reviews of your financial plans, accounts, investments, insurance policies, and applicable legal and tax documents.

✔ Have complicated financial concepts explained in plain English.

✔ Have your calls and emails returned within one business day (or sooner if the matter is time sensitive).

✔ Have any error acknowledged and corrected without delay.

✔ Receive accurate and timely statements of your account, including details related to every transaction.

✔ Never receive a recommendation that has not been thoroughly investigated in advance.

✔ Be treated with the utmost respect and integrity at all times.

✔ Receive honest advice and feedback even if it’s hard to hear.

✔ More than just a business relationship; a genuine personal relationship that takes your circumstances, values and goals into consideration at all times.

✔ Trust that your financial adviser is knowledgeable, registered, and up-to-speed with important developments that have the potential to impact you.

✔ Be fully informed about all strategic decisions regarding your accounts before any change is made.

✔ Have your privacy carefully guarded, and to never have your personal information shared with someone who is not entitled to it.

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As a client of Mission Point Planning Group, your responsibilities are:

✔ Ask any questions you have about recommendations we make.

✔ Ensure you understand and are comfortable with all strategies, investments, risks, costs and fees associated with your accounts.

✔ Immediately notify us of any changes in your financial situation, and of major life-events such as divorce, loss of a loved one, loss of a job, or other significant occurrence.

✔ Be honest with your adviser about any accounts or investments you have with another firm, or that you personally manage.

✔ Read all sales literature and prospectuses provided to you.

✔ Keep yourself informed about important financial issues and discuss these with your adviser.

✔ Let us know if we fail to meet your expectations in any way, or if you don’t understand or agree with any actions we take.

✔ Fully disclose accurate information about your financial status and investment objectives, including goals, risk tolerance and other pertinent details.

Securities offered through Securities America, Inc. Member FINRA/SIPC. Check the background of your financial professional at FINRA's BrokerCheck. Advisory services offered through Securities America Advisors, Inc. Mission Point Planning and Retirement, and the Securities America Companies are unaffiliated.
Securities America and its representatives, Mission Point Planning and Retirement do not provide tax or estate planning advice. These services are provided in conjunction with a qualified tax and/or estate planning professional.
This site is published for residents of the United States, is for informational purposes only and does not constitute an offer to sell, or a solicitation of an offer to buy, any security or product that may be referenced herein. Persons mentioned on this website may only offer services and transact business and/or respond to inquiries in states or jurisdictions in which they have been properly registered or are exempt from registration. Not all products and services referenced on this site are available in every state, jurisdiction or from every person listed."


The Five Star Wealth Manager award, administered by Crescendo Business Services, LLC (dba Five Star Professional), is based on the following objective criteria: Credentialed as an investment advisory representative (IAR) or a registered investment adviser; Actively employed as a credentialed professional in the financial services industry for a minimum of five years; Favorable regulatory and complain history review; Fulfilled their firm review based on internal firm standards; Accepting new clients; One-year client retention rate; Five-year client retention rate; Non-institutionalized discretionary and/or non-discretionary client assets administered; Number of client households served; Educational and professional designations. Wealth managers do not pay a fee to be considered of awarded.


* Source: Pew Research Center
† Source: “Quantitative Analysis of Investor Behavior, 2014” Dalbar Inc. Most recent data available. An index is un-managed and one cannot invest directly into an index.

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